Shift Supervisor: Service & Quality Champion

Anchor Point Management Group; Madison Township (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Anchor Point Management Group in Madison, OH is seeking a Shift Leader for a restaurant location at 6568 North Ridge Road. This hourly role covers management oversight during operating hours and guides team toward great customer service and food safety.

Responsibilities include greeting customers, taking orders, keeping the dining area clean, overseeing shifts, and coaching staff to meet standards. Requires at least 6 months in a supervisory role, must be 18+, and work authorization in the U.S.;

Qualifications

• Must be at least 18 years old or older.
• Internal promotion preferred after completing learning zone training and certiications.
• High school diploma or GED is preferred.
• Minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills
• Ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Age 18+

Shift management

Work authorization

Flexible hours

Basic math & reading

Communication skills

Punctuality

Hygiene

Reliable transportation

Customer service mindset

Education

High school diploma or GED

Job description

Anchor Point Management Group in Madison, OH is seeking a Shift Leader for a restaurant location at 6568 North Ridge Road. This hourly role covers management oversight during operating hours and guides team toward great customer service and food safety.

Responsibilities include greeting customers, taking orders, keeping the dining area clean, overseeing shifts, and coaching staff to meet standards. Requires at least 6 months in a supervisory role, must be 18+, and work authorization in the U.S.;