Shift Supervisor — Retail Health & Customer Service Leader

CVS Health; Fort Wayne (IN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor in Fort Wayne, IN to support store management, drive store execution and customer service excellence. The role leads staff when no manager is onsite and ensures opening and closing procedures are completed.

The position emphasizes strong communication, supervision, and problem solving, with a focus on delivering a positive CVS customer experience and maintaining confidentiality in operations.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Support CVS Store Management in driving store execution and performance.
• Lead store staff when no manager is onsite; ensure opening/closing procedures are completed.
• Communicate effectively between store management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture and maintain a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Communication skills

Supervision

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor in Fort Wayne, IN to support store management, drive store execution and customer service excellence. The role leads staff when no manager is onsite and ensures opening and closing procedures are completed.

The position emphasizes strong communication, supervision, and problem solving, with a focus on delivering a positive CVS customer experience and maintaining confidentiality in operations.