Shift Supervisor - Retail

Applegreen (US) Welcome Centers; Holmdel Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the food and beverage industry is seeking a Shift Supervisor to ensure exceptional customer service and operational compliance. This role involves training team members, managing cash handling, and maintaining brand standards. The ideal candidate will possess strong leadership skills and a customer-focused attitude.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• Cash handling and customer service experience required.
• Leadership experience preferred.
• Ability to interact positively with the public and coworkers.

Responsibilities

• Lead team activities on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily, and closing procedures.

Skills

Customer Service

Cash Handling

Leadership

Job description

Be among the first 25 applicants.

What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, providing convenience, comfort, retail options, and a wide range of food choices such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, complete their duties, and follow brand standards & food safety requirements. You will assist in training new team members and monitor compliance with cash handling policies.

• Lead team activities on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily, and closing procedures.
• Operate POS system, process payments, and follow cash handling policies.
• Follow proper food handling procedures.
• Perform kitchen tasks like prepping, cooking, and cleaning.
• Maintain workstation cleanliness and sanitation.
• Cross-sell and up-sell products.
• Maintain product knowledge.
• Assist in training new team members.
• Follow brand standards, food safety, and company policies.
• Report observations or concerns to leadership.
• Perform other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Leadership experience preferred.
• Ability to interact positively with the public and coworkers.

Requirements

• Ability to stand and walk for long periods.
• Frequently lift and carry at least 40 pounds.
• Ability to read, speak, and understand instructions and policies.
• Flexible schedule including days, nights, weekends, and holidays.
• Consistent attendance and punctuality.

This list is not exhaustive, and duties may change based on business needs. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug-Free Workplace (DFW).

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industry: Food and Beverage Services