Shift Supervisor Residential Center

Hills & Dales; Dubuque (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hills & Dales in Dubuque, IA seeks a dedicated Shift Supervisor to manage day-to-day operations of the assigned shift and oversee Personal Assistants as part of the resident's treatment program. You will lead a cohesive team, implement safety protocols, supervise staff, schedule coverage, communicate with families, and ensure compliant documentation and incident reporting.

This full-time role requires lifting 35 lbs, a valid driver's license, and supervisory experience in direct care; bachelor's

Qualifications

• Bachelor's degree in a Human Services field is preferred.
• Associate of Arts degree with one-year direct care experience will be considered.
• Minimum of one-year supervisory experience demonstrating leadership ability.
• Minimum of two years' experience in a direct care facility.
• Ability to lift 35 lbs. required.
• Valid Driver's License required.

Responsibilities

• Complete and document all shift responsibilities as outlined in the daily checklist.
• Implement safety and emergency procedures, including fire safety, disaster plans, and equipment maintenance.
• Assess staff performance on quality care and provide guidance.
• Address staff concerns and provide supervision and training.
• Direct and evaluate Personal Assistants' work, providing necessary feedback.
• Resolve staff issues and maintain positive relations, escalating concerns as needed.
• Review and approve incident reports for Personal Assistants.
• Schedule staff to ensure services are provided and shifts are covered.
• Document and address incidents, initiating follow-up as necessary.
• Follow departmental policies, procedures, and safety standards.
• Attend training and professional development opportunities.
• Communicate with families as needed.
• Respond to resident, staff, and visitor emergencies.
• Handle property emergencies in the absence of the Facilities Director.

Education

Bachelor's degree in a Human Services field

Associate of Arts degree with one-year experience in a direct care setting will be considered

Job description

Location: Dubuque, IA

Job Id:115

# of Openings:3

Job Type: Full-Time

This position includes rotating holidays.

The Shift Supervisor is responsible for the day-to-day operations of the assigned shift and ensuring proper integration and monitoring of the resident's active treatment program as developed by the interdisciplinary team. This role directs the work and provides supervision and leadership of scheduled Personal Assistants through mentoring and development of a cohesive team.

Key Responsibilities

• Complete and document all shift responsibilities as outlined in the daily checklist.
• Implement safety and emergency procedures, including fire safety, disaster plans, and equipment maintenance.
• Assess staff performance on quality care and provide guidance.
• Address staff concerns and provide supervision and training.
• Direct and evaluate Personal Assistants' work, providing necessary feedback.
• Resolve staff issues and maintain positive relations, escalating concerns as needed.
• Review and approve incident reports for Personal Assistants.
• Assist department supervisors and perform additional duties as required.
• Follow departmental policies, procedures, and safety standards.
• Attend training and professional development opportunities.
• Communicate with families as needed.
• Respond to resident, staff, and visitor emergencies.
• Handle property emergencies in the absence of the Facilities Director.
• Document and address incidents, initiating follow-up as necessary.
• Schedule staff to ensure services are provided and shifts are covered.
• Complete service documentation using approved methods.

Qualifications

Required

• Free from convictions or prior employment history of child or resident abuse or dependent adult abuse.
• Ability to lift 35 lbs. required.
• Valid Driver's License.

Preferred

• Bachelor's degree in a Human Services field preferred.
• Associate of Arts degree with one-year experience in a direct care setting will be considered.
• Minimum of one-year supervisory experience demonstrating leadership ability.
• Minimum of two years' experience in a direct care facility.