Shift Supervisor: Quality & Profit Champion

Papa Johns; Lancaster (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Papa John's in Lancaster, SC is seeking a Shift Leader to supervise shifts, ensure quality products and standout customer service while driving restaurant profitability.

You will manage dough handling, portioning, station duties, and compliance with company policies, safety rules, and local laws. The role emphasizes teamwork, cash handling, inventory awareness, and cost controls to meet performance goals.

Responsibilities

• Supervise shifts and work areas to ensure quality products and customer service.
• Ensure compliance with all Company policies, procedures, programs and systems.
• Ensure compliance with federal, state and local laws and ethical practices.
• Adhere to guidelines for dough management, accuracy and proper portioning.
• Perform duties at assigned stations, making quality products and following prep procedures; maintain holding times.
• Minimize customer complaints and respond to customer needs; follow TM handbook policies (image, attendance, safety, security).
• Demonstrate core values, maintain a positive attitude, work well with others and stay flexible.
• Ensure adequate shift coverage and provide immediate feedback to correct issues.
• Maintain quality, service and performance metrics including MCE readiness, food/labor costs, cleanliness; follow shift management policies.
• Contribute to profit goals by following company guidelines and the FOCUS System; execute cash management duties.
• Assist in maintaining inventory levels to minimize loss.

Job description

Papa John's in Lancaster, SC is seeking a Shift Leader to supervise shifts, ensure quality products and standout customer service while driving restaurant profitability.

You will manage dough handling, portioning, station duties, and compliance with company policies, safety rules, and local laws. The role emphasizes teamwork, cash handling, inventory awareness, and cost controls to meet performance goals.