Shift Supervisor - Part-Time

Savvyherb; North Augusta (GA); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

Trulieve is seeking a Shift Supervisor to support store leadership, ensure regulatory compliance, supervise staff, and deliver exceptional customer service in a retail setting.

Role emphasizes opening/closing, inventory control, coaching, and resolving patient issues while upholding company standards and confidentiality. Must have a high school diploma and cash handling experience, with 21+ and background checks required.

Qualifications

• High School Diploma required.
• Prior management experience preferred.
• Prior cash handling experience required.
• Strong interpersonal and customer service skills.
• Ability to pass background checks.

Responsibilities

• Assist the General Manager/Assistant General Manager in leadership and supervision of store personnel.
• Help achieve key performance metrics and ensure efficient daily operation of the store.
• Ensure regulatory compliance and deliver exceptional customer experience.
• Open/close procedures and basic supervision of staff and retail processes.
• Coach, train and develop team to meet service standards and objectives.
• Monitor and maintain store inventory and handle patient issues and escalations.
• Maintain confidentiality and professional relationships with partners and staff.

Skills

Cash handling

Staff coaching

Customer service

Interpersonal skills

Regulatory compliance

Education

High School Diploma

Job description

• Trulieve, a growing company in the medical cannabis industry, is hiring a Shift Supervisor responsible for assisting store leadership, ensuring regulatory compliance, supervising staff, and delivering excellent customer service in a retail environment.
• The role requires managing store operations including opening/closing procedures, inventory maintenance, coaching staff, and resolving patient issues, with a focus on upholding company standards and confidentiality.
• Candidates must have a high school diploma, prior cash handling experience, strong interpersonal skills, and be able to pass background checks; management experience and valid driver's license are preferred.
• The position offers up to 25 flexible hours per week, including evenings, weekends, and holidays, with a salary starting at $16/hour plus benefits, and Trulieve promotes equal employment opportunities and a drug-free workplace.

An industry-leading, vertically integrated cannabis company & multi-state operator in the U.S.

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

ROLE SUMMARY

The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES

Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff

and retail processes

Maintain brand standards in visual merchandising

Ensure consistent regulatory compliance with all state specific regulations

Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees

Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives

Monitor and maintain store inventory

Responsible for handling and resolving patient issues and escalations

Maintain professional working relationships with business partners

Maintain strict confidentiality and compliance

Perform other tasks that have been assigned by management

SKILLS AND QUALIFICATIONS

High School Diploma required

Prior management experience, preferably in retail and/or customer service area is a plus

Must have prior cash handling experience

Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion

Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices

Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

Must possess a valid driver's license and pass a MVR background check (delivery locations only)

Must be able to pass a level 1 and level 2 background check

Must be at least 21 years of age

Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies

Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

Constantly required to move/traverse throughout entire facility, including tight spaces

Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices

Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

Must have visual and auditory acuity with or without job aids to perform all functions of the position

Occasionally required to remain in a seated position

WORK SCHEDULE:

Up to25hoursweeklywithflexiblehoursdependingonstoreneeds.Mustbeavailabletoworkevenings,weekends,andholidays.

EqualOpportunityEmployerTrulieveSupportsaDrug-FreeWorkplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

If you're passionate about plant medicine and excited by our mission, we'd love to hear your perspective on how we can best meet your needs.