Shift Supervisor - Ops & Team Coach

Dunkin'; Town of Texas (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' is seeking a shift supervisor to lead restaurant team members and support the manager in achieving daily operational goals. The role focuses on maintaining brand standards in food and beverage preparation, clear communication of shift priorities, and coaching team members for excellence.

You will oversee safety, security, and profitability policies, participate in training, and ensure accurate cash handling and inventory control while delivering outstanding guest service during every

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment, on time, demonstrates honesty and a positive attitude.
• Willingness to learn and adapt to change.
• Ability to assist with training.
• Problem solving, Motivating others.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals, and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Schedule restaurant team members for shifts. Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

Job description

Dunkin' is seeking a shift supervisor to lead restaurant team members and support the manager in achieving daily operational goals. The role focuses on maintaining brand standards in food and beverage preparation, clear communication of shift priorities, and coaching team members for excellence.

You will oversee safety, security, and profitability policies, participate in training, and ensure accurate cash handling and inventory control while delivering outstanding guest service during every