Starbucks Shift Supervisor

Ascent Hospitality; Chattanooga (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Salary!

Health, Dental, Vision, Life Insurance

401k with employer MATCH!

Paid PTO!

Uniforms Provided for most positions!

Team Member Hotel Discount Program!

Job summary

Ascent Hospitality in Chattanooga, TN is seeking a proactive Shift Supervisor to support store operations, assist the store manager during scheduled shifts, and ensure a welcoming Starbucks experience for guests and hotel patrons.

You will coach team members, monitor performance, uphold quality beverage standards, and maintain a clean, safe environment while delivering outstanding customer service and representing the company values on every shift.

Qualifications

• Ability to learn quickly and adapt to changing cues.
• Strong interpersonal and communication skills for guest interaction.
• Ability to work well in a team and coach others.
• Capacity to build positive relationships with guests and colleagues.
• Capability to manage multiple tasks during busy shifts.

Responsibilities

• Assist store manager with daily operations during shifts.
• Coach and support team members to maintain service standards.
• Ensure prompt, accurate beverage and product preparation.
• Maintain cleanliness and safety to company standards.
• Deliver outstanding customer service and a warm welcome to guests.

Skills

Fast learner

Interpersonal skills

Team player

Relationship building

Multitasking

Communication

Customer service

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Shift Supervisor

This position provides assistance to the store manager while carrying out store operations during specified shifts. As a Starbucks Shift Supervisor you will delegate tasks to team members to create the Starbucks Experience for customers while providing outstanding customer service. This position ensures prompt service, quality beverages and other products while maintaining a clean and comfortable environment for our local patrons and hotel guests. Models and acts in accordance with the guiding principles of the company.

Benefits

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

Essential Functions

• Communicate pertinent information to store manager regarding performance of the shift.
• Assist with training and coaching of team members.
• Contribute to a positive environment by identifying changes in performance or morale and communicating to the store manager.
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on the shift to ensure operational excellence and to improve performance.
• Develop positive relationships with team members by understanding individual’s motivations, needs and concerns.
• Recognize and reinforce individual and team accomplishments by using organizational tools and collaborating with the store manager to find new and effective methods of recognition.
• Follow up with team members during the shift to ensure the delivery of outstanding customer service for all customers.
• Organize opening and closing duties as assigned.
• Execute store operations during scheduled shifts.
• Maintain regular and consistent attendance and punctuality.
• Welcome and acknowledge all guests according to company standards, providing eye contact and a warm welcome as they enter the coffee shop area; anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of the company.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Team Members during each shift.
• Maintains a clean and organized workspace so that Team Members can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Maintains regular and punctual attendance.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

Specific Job Knowledge

• Ability to learn quickly
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication and requesting clarification when necessary.
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
• Must maintain a neat and professional appearance upholding Company appearance standards at all times.
• Must be able to apply commonsense understanding, in carrying out instructions
• Must be able to comply in standardized situations with only occasional or no variation.
• Must be able to work without constant supervision.
• Must be able to work well as a part of a team.

Physical Demands

• While performing the duties of this job, the employee may be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

Qualification Standards

• Prior Food and Beverage, Coffee/Barista, Restaurant experience preferred.

EEO Employer