Shift Supervisor Management Trainee

CVS Health; Syracuse (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee for an entry-level role that prepares employees for supervisory positions. Responsibilities include supervising staff, enhancing customer service, and ensuring operational efficiency. Upon completion of training, candidates may advance to higher roles within the store management structure.

Qualifications

• Retail experience preferred.
• Deductive reasoning and advanced communication skills required.
• Flexibility to work various shifts necessary.

Responsibilities

• Supervise staff by assigning tasks and directing activities.
• Assist customers with questions and promote CVS customer service culture.
• Ensure smooth operations in absence of a manager.

Skills

Communication

Analytical skills

Customer Service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to develop supervisory skills, completing basic management training, and learning key aspects of the business, including building customer loyalty through excellent service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management by driving store performance, ensuring smooth operations, and leading the staff in the absence of a manager, including opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise staff by assigning tasks, directing activities, and following up
• Communicate effectively with management and staff

1. Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy
• Maintain customer confidentiality

Qualifications include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, nights, weekends, and overtime is required.

Compensation varies based on experience, education, and location.

About CVS Health

CVS Health is committed to helping people on their path to better health through innovative health services, plans, and community pharmacy programs, making healthcare more accessible and affordable.

Notice

CVS is an Equal Opportunity Employer, providing accommodations for applicants with disabilities and veterans. Applicants must complete Form I-9 and may be subject to an Automated Employment Decision Tool scoring process.