Shift Supervisor Management Trainee

CVS Health; City of North Tonawanda (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This entry-level position involves developing management skills and promoting customer loyalty. Trainees will support store operations, oversee staff, and ensure excellent customer service in a dynamic retail environment.

Qualifications

• Flexibility to work various shifts including early mornings and weekends.
• Retail experience preferred.
• Ability to promote positive customer relationships.

Responsibilities

• Supervise crew activities and assist management.
• Handle customer questions and promote customer service culture.
• Execute opening and closing store procedures when no manager is onsite.

Skills

Communication

Customer Service

Analytical Skills

Education

High School Diploma or Equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned tasks to develop supervisory skills, complete basic management training, and learn key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support the store management team in executing store operations and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads staff, ensures smooth store operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise crew activities, assign tasks, and follow up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions and complaints
   • Promote CVS customer service culture (greet, help, thank)
   • Handle customer relations per company policy and promote positive shopping experiences
   • Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

Additional Information:

This pay range reflects the base hourly rate or salary; actual compensation depends on experience, education, location, and other factors.

About CVS Health

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacies. We aim to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and work authorization. An Automated Employment Decision Tool (AEDT) will assess skills and responses. For NYC applicants, alternative processes or accommodations are available.