Shift Supervisor: Lead Teams & Elevate Guest Experience

Family Entertainment Group; Columbia Township (MO); Hybrid; USD 17,000 - 23,000; Full time

Job summary

Family Entertainment Group seeks a Shift Supervisor to support daily facility operations and the General Manager. You will supervise team members on scheduled shifts, greet guests, resolve issues, and ensure adherence to policies.

This role requires a High School Diploma and at least 6 months of leadership in a similar setting. You will help train staff and maintain a safe, welcoming environment across locations in Missouri.

Qualifications

• High school diploma or equivalent.
• At least 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and communication skills.
• Ability to handle customer service situations calmly and effectively.

Responsibilities

• Lead team during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Address customer concerns and exceed expectations.
• Provide information on games, merchandise, and facility features.
• Support staff training and policy implementation.
• Ensure safety, security, and compliance with procedures.
• Collaborate with management to assess performance and development.
• Maintain professional relationships across departments.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma

Job description

Family Entertainment Group seeks a Shift Supervisor to support daily facility operations and the General Manager. You will supervise team members on scheduled shifts, greet guests, resolve issues, and ensure adherence to policies.

This role requires a High School Diploma and at least 6 months of leadership in a similar setting. You will help train staff and maintain a safe, welcoming environment across locations in Missouri.