Shift Supervisor: Lead Store Ops & Customer Service

CVS Health; Jacksonville (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is seeking a Shift Supervisor to support store management, drive store execution and customer service excellence at our CVS/pharmacy location. You will lead staff in the absence of a manager, ensure opening/closing tasks are completed, and uphold confidentiality and policy adherence.

The role emphasizes supervision, merchandising, and frontline customer engagement, with a typical 40-hour work week and full-time benefits. Join a team focused on safe, high‑quality health service.

Qualifications

• Deductive reasoning, analytical skills and computer skills.
• Advanced communication and supervision skills.
• Flexible schedule including mornings, overnights and weekends.

Responsibilities

• Management: supervise store staff and coordinate with store management.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems and complaints and promote customer service culture.
• Handle customer relations per company policy and maintain confidentiality.
• Merchandise/presentation tasks: price, stock, displays and inventory.
• Execute weekly, promotional and seasonal displays and maintenance of off-shelf merchandise.
• Reset departments following planogram adherence (POGs).

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision skills

Flexible schedule

Retail supervision

Education

High School Diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor to support store management, drive store execution and customer service excellence at our CVS/pharmacy location. You will lead staff in the absence of a manager, ensure opening/closing tasks are completed, and uphold confidentiality and policy adherence.

The role emphasizes supervision, merchandising, and frontline customer engagement, with a typical 40-hour work week and full-time benefits. Join a team focused on safe, high‑quality health service.