Shift Supervisor

Ace Hardware; Wayland (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ace Hardware Corporation in Wayland, MA is hiring a Shift Supervisor to lead a friendly retail sales team and deliver exceptional customer service in a community-centered store. The role focuses on daily supervision, scheduling, training, and performance tracking to ensure smooth operations and a welcoming customer experience.

Join a small, locally owned Ace store with emphasis on loyalty, hands-on leadership, and teamwork.

Qualifications

• Previous experience in retail, customer service, or other related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Skills

Leadership

Customer service

Communication

Retail experience

Job description

Ace Hardware - Urgent Hiring for a Highly Skilled Shift Supervisor

FULL TIME
Prior Hardware Experience Preferred!
Background check
Driving Record Check
Random Drug Testing

Are you looking for a fun and dynamic work environment where your leadership skills can truly shine? Do you enjoy working closely with a motivated team to deliver excellent customer service in a community-focused setting?

At Ace Hardware, we are your local hardware store deeply rooted in the community. Join our loving and enthusiastic team as a Shift Supervisor and take pride in leading a retail sales team that feels like family. This role offers you the chance to develop your leadership abilities while contributing to a small, personal business that values loyalty and exceptional service.

About Us:

Conwell Enterprises is a family-owned company since 1989 with four locations in Provincetown, Wayland, Centerville, and Waltham specializing in paint, interior design, hardware, cleaning supplies, housewares and more. We pride ourselves for excellent customer service, our commitment to the community and to the environment. We consistently have achieved 5-star Pinnacle/Platinum status with Ace Hardware Corporation for exceptional business practices.

Responsibilities:

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Provide exceptional customer service

Qualifications:

• Previous experience in retail, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong leadership qualities

Physical Requirements:

• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting (up to 50lbs) and perform all functions as set forth

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.