Shift Supervisor — Lead Craft Coffee & Customer Experience

Starbucks Corp.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

401(k) employer match

Stock program

Bonus opportunity

Paid vacation

Sick time

Bereavement leave

Job summary

Starbucks Corp. in Phoenix seeks a shift supervisor to lead a team in delivering craft beverages and a welcoming experience. You will coach colleagues, ensure smooth service, uphold safety and policy standards, and maintain beverage and food quality.

We value punctuality, flexible hours, and strong customer service. You’ll coordinate tasks, delegate when needed, and contribute to a positive, collaborative work environment with development opportunities and benefits.

Qualifications

• Six (6) months of experience in a role involving frequent customer interaction and fulfilling requests.
• Six (6) months of experience delegating tasks to and coordinating at least two other employees.
• Ability to direct work, learn quickly, and communicate effectively.

Responsibilities

• Lead with craft and heart to deliver quality beverages and food.
• Direct daily store operations and ensure safety and security.
• Coach teammates to provide exceptional customer experiences.

Skills

Customer service

Team leadership

Communication

Cash handling

Policy compliance

Tools

POS system

Job description

Starbucks Corp. in Phoenix seeks a shift supervisor to lead a team in delivering craft beverages and a welcoming experience. You will coach colleagues, ensure smooth service, uphold safety and policy standards, and maintain beverage and food quality.

We value punctuality, flexible hours, and strong customer service. You’ll coordinate tasks, delegate when needed, and contribute to a positive, collaborative work environment with development opportunities and benefits.