Shift Supervisor: Lead Craft Coffee & Community Growth

Starbucks Corp.; Hoffman Estates (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Disability coverage

Paid parental leave

Tuition coverage

401(k) match

Backup care

DACA reimbursement

Job summary

Starbucks Coffee Company in Hoffman Estates, IL seeks a Shift Supervisor to lead with craft and heart, creating a welcoming space for the community. You will coach beverage and food preparation to standard recipes, guide a small team, and ensure safety and cash-handling protocols are followed.

The role emphasizes consistent attendance, flexible hours including early mornings, weekends, and holidays, and a commitment to delivering exceptional customer experiences.

Qualifications

• Six months of experience in a role involving consistent customer interaction and fulfilling requests.
• Ability to coach beverage and food preparation to standard recipes, including customization where needed.
• Experience delegating tasks and coordinating two or more employees to complete shifts.
• Strong knowledge and ability to apply store policies, safety, and cash-handling procedures.

Responsibilities

• Lead daily beverage and food preparation to standard recipes or customer specifications.
• Coach and motivate the team to provide high-quality beverages and food while maintaining efficiency.
• Ensure cash handling, safety, security, and store policies are followed during all shifts.
• Foster a welcoming, community-focused store atmosphere and build relationships with customers.

Skills

Customer service

Team leadership

Effective communication

Retail environment knowledge

Interpersonal skills

Attendance and punctuality

Job description

Starbucks Coffee Company in Hoffman Estates, IL seeks a Shift Supervisor to lead with craft and heart, creating a welcoming space for the community. You will coach beverage and food preparation to standard recipes, guide a small team, and ensure safety and cash-handling protocols are followed.

The role emphasizes consistent attendance, flexible hours including early mornings, weekends, and holidays, and a commitment to delivering exceptional customer experiences.