Shift Supervisor: Lead Coffee Craft & Team

Starbucks Corp.; Glastonbury (CT); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Tuition coverage

401(k) with employer match

Paid vacation

Sick time

Employee discounts

Job summary

Starbucks Coffee Company is looking for a Shift Supervisor to lead daily store operations, coach team members, and ensure top-quality beverage and food preparation for customers. The role emphasizes strong customer service, safety, and teamwork within a fast-paced environment.

You will be responsible for directing staff, maintaining store policies, and supporting a welcoming customer experience while contributing to a positive work culture.

Qualifications

• Direct the work of others.
• Learn quickly to adapt to busy service periods.
• Excellent verbal communication with customers and teammates.
• Knowledge of the retail environment and standards.
• Strong interpersonal and teamwork abilities.
• Ability to build positive relationships with customers and staff.

Responsibilities

• Lead shift operations and ensure quality beverage and food preparation.
• Coach team members to meet customer service standards and safety policies.
• Maintain attendance, punctuality, and adherence to store policies and safety measures.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail knowledge

Teamwork

Relationship building

Interpersonal skills

Job description

Starbucks Coffee Company is looking for a Shift Supervisor to lead daily store operations, coach team members, and ensure top-quality beverage and food preparation for customers. The role emphasizes strong customer service, safety, and teamwork within a fast-paced environment.

You will be responsible for directing staff, maintaining store policies, and supporting a welcoming customer experience while contributing to a positive work culture.