Shift Supervisor: Craft Coffee & Team Leadership

Starbucks Corp.; Evergreen Park (IL); On-site; USD 41,328,000 - 49,594,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition assistance

Paid time off

Backup care

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily operations, ensure quality beverages and food, and coach team members to deliver a warm, welcoming experience for every guest. You will manage customer interactions, supervise tasks, and uphold store standards during varied shifts.

The role emphasizes teamwork, strong communication, and the ability to adapt to a fast-paced retail environment while maintaining excellent service quality.

Qualifications

• Six months of experience interacting with and fulfilling customer requests.
• At least six months of experience delegating tasks to others and coordinating two or more employees.
• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers.

Responsibilities

• Direct and oversee staff to ensure smooth store operations.
• Maintain quality beverages and food per recipes and standards; uphold cash handling and safety procedures.
• Mentor team members and drive a welcoming, service-oriented environment for customers.

Skills

Directing work

Fast learner

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily operations, ensure quality beverages and food, and coach team members to deliver a warm, welcoming experience for every guest. You will manage customer interactions, supervise tasks, and uphold store standards during varied shifts.

The role emphasizes teamwork, strong communication, and the ability to adapt to a fast-paced retail environment while maintaining excellent service quality.