Shift Supervisor - Lead Barista, Starbucks, Bronx, #621

Gopuff; New York (NY); On-site; Full time

Job summary

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team in New York. This role involves ensuring order accuracy, training new employees, and maintaining operational excellence during shifts. The ideal candidate will have leadership experience and a focus on quality service.

Qualifications

• At least 1 year of leadership experience in retail or restaurant.
• Ability to work with flexible schedules.

Responsibilities

• Ensure order accuracy and fast delivery to customers.
• Assist with new employee training and provide feedback.
• Execute store operations during scheduled shifts.

Skills

Leadership

Customer Service

Attention to Detail

Education

ServeSafe Certification

Job description

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. Reporting to the Regional Manager, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. This role contributes to Starbucks' success by assisting the regional manager in executing store operations during scheduled shifts. The incumbent is responsible for deploying baristas and delegating tasks to create and maintain the Starbucks Experience for our customers. The position requires modeling and acting in accordance with both Starbucks standards and Gopuff standards.

Responsibilities and essential job functions include but are not limited to:

1. Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks and Gopuff.
2. Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
3. Anticipate customer and store needs by constantly evaluating the environment for cues.
4. Communicate information to the manager so that the team can respond as necessary to create a great working environment during each shift.
5. Assist with new employee training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed.
6. Provide feedback to the manager on employee performance during shift.
7. Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to baristas on shift to ensure operational excellence and improve performance.
8. Develop positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
9. Execute store operations during scheduled shifts.
10. Organize opening and closing duties as assigned.
11. Maintain regular and consistent attendance and punctuality.
12. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
13. Follow health, safety, and sanitation guidelines for all products.
14. Work hours may include early mornings, evenings, weekends, and holidays to accommodate store needs.

Qualifications:

1. At least 1 year of leadership experience in retail, grocery, military, restaurant, or equivalent; 1 year of leadership in a cafe is preferred.
2. ServeSafe Certification highly preferred.
3. Experience in Starbucks or other fast-paced cafes preferred.
4. Ability to work with flexible schedules.
5. Welcoming and helpful attitude toward new team members.
6. Ability to learn and adapt to current technology needs.
7. Ability to work both independently and as part of a team.
8. Focus on quality and pride in your work.
9. Attention to detail and ability to follow multi-step processes.

Pay:

• $19.75/hr

At Gopuff, we understand that life can be unpredictable. Whether you forget the milk, run out of pet food, or need ice cream late at night, we’re here to deliver your wants and needs in minutes.

We are building a team of motivated individuals to help us bring a new age of convenience and predictability to an unpredictable world.

Interested? Join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on any protected characteristic. We value diversity and encourage all qualified individuals to apply.