Shift Supervisor - Guest Experience & Team Leadership

Peachtree Group; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement match

Paid holidays and paid time off

Job summary

Peachtree Group is seeking a customer-focused team member in Orlando to ensure exceptional guest experiences across service, beverage and food preparations. You will ring orders, maintain cleanliness, and support daily store operations while upholding health and safety standards.

Ideal candidates have solid hospitality experience, strong communication, and a collaborative mindset to coach teammates and deliver consistent service during busy shifts.

Qualifications

• 2 years customer service experience in a hospitality or restaurant environment.
• 1 year of experience in a position that required constant interacting with and fulfilling the requests of customers.
• At least 1 year of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Available to work full time including variable hours including mornings, evening, weekends and/or holidays.
• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the restaurant and hospitality environment.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Actively seeks to recognize, include, appreciate, support and delight our guest
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• Connect guests with events and offers by staying informed about relevant information
• Accurately rings customer orders and follows proper cash handling procedures
• Maintain a calm demeanor during periods of high volume or unusual events
• Contributes to positive team environment
• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• Maintain a clean and organized workspace
• Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products and equipment
• Maintain regular and punctual attendance
• Assist with training
• Provide feedback to store manager on team performance during shift
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
• Ensure the store operates to standard and achieves goals.
• Engage with Starbucks on store-level goals, results and action plans
• Assist store manager with ordering and receiving

Skills

Customer service

Oral communication

Teamwork

Leadership / delegation

Problem-solving

Learning agility

Job description

Peachtree Group is seeking a customer-focused team member in Orlando to ensure exceptional guest experiences across service, beverage and food preparations. You will ring orders, maintain cleanliness, and support daily store operations while upholding health and safety standards.

Ideal candidates have solid hospitality experience, strong communication, and a collaborative mindset to coach teammates and deliver consistent service during busy shifts.