Guest Experience Shift Supervisor

Starbucks Orlando; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Starbucks Orlando is seeking a dedicated Supervisor to lead shifts, ensure top customer service, and coach a diverse barista team. You will manage daily operations, uphold safety and quality standards, and support store goals.

This role requires hands-on leadership, strong communication, and the ability to thrive in a fast-paced hospitality setting while maintaining a friendly, guest-focused environment.

Qualifications

• 2 years customer service experience in a hospitality or restaurant environment.
• 1 year of experience interacting with and fulfilling the requests of customers.
• At least 1 year of experience delegating tasks to other employees and coordinating two or more employees.
• Available to work full time including mornings, evenings, weekends and holidays.
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• Ability to direct the work of others.
• Ability to learn quickly.
• Knowledge of the restaurant and hospitality environment.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Recognize, include, appreciate, support and delight our guest.
• Develop coffee/product knowledge and help guests find favorites.
• Connect guests with events and offers by staying informed.
• Accurately ring customer orders and follow cash handling procedures.
• Maintain a calm demeanor during periods of high volume or unusual events.
• Contributes to positive team environment.
• Follows Starbucks and Peachtree policies including cash handling and safety.
• Maintain a clean and organized workspace.
• Provide quality beverages and food products by adhering to recipes and presentation standards.
• Follow health, safety, and sanitation guidelines.
• Maintain regular and punctual attendance.
• Assist with training.
• Provide feedback to store manager on team performance during shift.
• Coach and provide timely, respectful feedback to team on shift to ensure operational excellence.
• Develop positive relationships with team by addressing motivation and needs.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow cash management and cash register policies.
• Engage with Starbucks on store-level goals, results and action plans.
• Assist store manager with ordering and receiving.

Skills

Customer service

Team leadership

Coaching

Communication

Organization

Problem-solving

Teamwork

Relationship building

Job description

Starbucks Orlando is seeking a dedicated Supervisor to lead shifts, ensure top customer service, and coach a diverse barista team. You will manage daily operations, uphold safety and quality standards, and support store goals.

This role requires hands-on leadership, strong communication, and the ability to thrive in a fast-paced hospitality setting while maintaining a friendly, guest-focused environment.