Shift Supervisor — Guest Experience & Team Leader

Concessions International; College Park (GA); On-site; USD 16,740 - 22,320; Full time

Job summary

Concessions International is seeking a Shift Leader for Shake Shack at the Atlanta Airport site in College Park, GA. The role involves supporting daily operations, supervising staff in the manager's absence, handling cash, and ensuring food safety and cleanliness to deliver exceptional guest experiences.

Candidates should have a high school diploma or GED and 1–2 years of customer service with supervisory experience. Training includes ServSafe certification and alcohol awareness.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service and supervisory experience preferred.
• Must obtain alcohol awareness and ServSafe certification.

Responsibilities

• Provide superior guest service and greet guests with a smile.
• Explain and upsell menu items and promotions to guests.
• Handle cash and process payments accurately.
• Assist with food preparation and proper food storage per standards.
• Lead employees in the absence of a manager and help open/close duties.

Skills

Leadership

Guest service

Cash handling

Food safety

Education

High school diploma or GED

Job description

Concessions International is seeking a Shift Leader for Shake Shack at the Atlanta Airport site in College Park, GA. The role involves supporting daily operations, supervising staff in the manager's absence, handling cash, and ensuring food safety and cleanliness to deliver exceptional guest experiences.

Candidates should have a high school diploma or GED and 1–2 years of customer service with supervisory experience. Training includes ServSafe certification and alcohol awareness.