Shift Supervisor — Guest Experience Leader

Dave & Buster's Management Corporation, Inc.; Highlands Ranch (CO); On-site; USD 23,000 - 28,000; Full time

Job summary

Main Event in Highlands Ranch, Colorado seeks a Shift Supervisor to deliver an exceptional guest experience and lead a collaborative team on the floor. You will be expected to be responsive to guest needs, drive innovation, and participate across departments as needed to support operations.

The role requires supervisory experience, strong customer service, and certifications for alcohol selling and food handling. You will attend weekly manager meetings and help maintain the center’s standards.

Qualifications

• 18 months+ with Main Event or 2+ years in a supervisory role.
• Strong customer service and employee relations skills.
• Attention to detail, multi-tasking, and ability to work under pressure.

Responsibilities

• Maintain facility appearance following cleanliness standards.
• Hold self and team accountable for high performance culture.
• Collaborate across departments to improve processes.
• Attend weekly manager meetings.
• Communicate clearly in multiple mediums, verbal and written.
• Be responsive and empathetic to guest needs and drive improvement.

Skills

Supervisory experience

Customer service

Guest experience

Alcohol/server certifications

Job description

Main Event in Highlands Ranch, Colorado seeks a Shift Supervisor to deliver an exceptional guest experience and lead a collaborative team on the floor. You will be expected to be responsive to guest needs, drive innovation, and participate across departments as needed to support operations.

The role requires supervisory experience, strong customer service, and certifications for alcohol selling and food handling. You will attend weekly manager meetings and help maintain the center’s standards.