Shift Supervisor (Full-Time)

Autozone; Owings Mills (MD); On-site; Full time

Job summary

A leading company is seeking a Full-Time Shift Supervisor to assist in managing store operations, training staff, and ensuring customer satisfaction. The role involves overseeing various store departments and maintaining a safe working environment while driving sales and productivity.

Benefits

Competitive pay and paid time off

Medical, dental, vision, life insurance options

401(k) with Company match

Opportunities for career growth and tuition reimbursement

Qualifications

• Demonstrates high level of integrity.
• Ability to drive customer service.

Responsibilities

• Assist Store Manager with supervising and training store personnel.
• Ensure all company policies and loss prevention procedures are followed.
• Address customer concerns and resolve them.

Skills

Communication

Decision-Making

Customer Service

Education

High School diploma or equivalent

ASE Certified

Job description

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high-performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance with AutoZone’s expectations. Shift Supervisors exceed customer expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

1. Assist Store Manager with supervising, training, and developing store personnel.
2. Assume responsibility for the store operation and commercial department in the absence of the Commercial Sales Manager and Store Manager, on assigned shifts.
3. Assist with managing the Commercial and Hub Departments (as applicable) to ensure commercial accounts and stores are serviced, and deliveries are made as promised.
4. Delegate and ensure store merchandising tasks are completed in a timely manner.
5. Operate cash registers and follow established cash handling duties, including deposits, petty cash, and lane accountability.
6. Ensure all company policies and loss prevention procedures are followed.
7. Utilize ZNET to help customers locate merchandise or find suitable alternatives.
8. Maintain a safe working environment and ensure AutoZoners implement safety practices including PPE.
9. Monitor cash flow, inventory, and security control.
10. Maintain sales productivity, store appearance, and merchandising standards.
11. Conduct and review all opening and closing procedures.
12. Manage emergency situations and conduct proper emergency procedures.
13. Follow proper accident procedures.
14. Provide feedback regarding AutoZoner performance to the store manager.
15. Assist with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment.
16. Address customer concerns and resolve them with a goal of turning complaints into compliments.
17. Process returns and effectively manage inventory.
18. Communicate AutoZoner issues and concerns to the Store Manager in a timely and confidential manner.
19. Motivate AutoZoners to provide WOW! Customer Service, enhance productivity, and market products to increase sales and profits.

Position Requirements

1. High School diploma or equivalent.
2. ASE Certified preferred.
3. Demonstrates high level of integrity.
4. Excellent communication and decision-making skills.
5. Ability to drive customer service.

Benefits at AutoZone

AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental, and financial wellbeing.

Some of these benefits include:

• Competitive pay and paid time off.
• Unrivaled company culture.
• Medical, dental, vision, life, and short- and long-term disability insurance options.
• Health Savings and Flexible Spending Accounts with wellness rewards.
• Exclusive Discounts and Perks, including AutoZone In-store discount.
• 401(k) with Company match and Stock Purchase Plan.
• AutoZoners Living Well Program for mental and physical health.
• Opportunities for career growth and tuition reimbursement.

Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more at careers.autozone.com.

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions, visit careers.autozone.com/candidateresources.

Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on various factors, including the nature of the offense, time elapsed, and relevance to the position. This complies with applicable Fair Chance laws.

As permitted by law, AutoZone may consider certain offenses relevant to roles involving financial transactions, driving company vehicles, or supervising minors.

Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf

Note: We continuously accept applications. Our hiring managers review submissions regularly and will contact suitable candidates.

Compensation Range (USD): MIN 16.9 - MID 17.31 - MAX 17.72