Shift Supervisor (Full-Time)

Autozone; Fontana (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Full-Time Shift Supervisor to assist in managing store operations, training staff, and ensuring customer satisfaction. The role involves overseeing daily operations, addressing customer concerns, and maintaining a safe work environment. Ideal candidates will have strong communication skills and a commitment to delivering excellent customer service.

Benefits

Competitive pay and paid time off

Medical, dental, vision, life, and disability insurance

401(k) with company match

Tuition reimbursement

Exclusive Discounts and Perks

Qualifications

• High integrity and excellent communication skills.
• Ability to drive customer service and decision-making.

Responsibilities

• Assist Store Manager with supervising and training store personnel.
• Ensure all company policies and loss prevention procedures are followed.
• Address customer concerns and resolve them effectively.

Skills

Communication

Decision-Making

Customer Service

Education

High School diploma or equivalent

ASE Certified

Job description

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high-performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance with AutoZone’s expectations. Shift Supervisors exceed customer expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

1. Assist Store Manager with supervising, training, and developing store personnel.
2. Assume responsibility for the store operation and commercial department in the absence of the Commercial Sales Manager and Store Manager, on assigned shifts.
3. Assist with management of the Commercial and Hub Departments (if applicable) to ensure commercial accounts and stores are serviced and deliveries are made as promised.
4. Delegate and ensure store merchandising tasks are completed timely.
5. Operate cash registers and follow established cash handling duties, including deposits, petty cash, and lane accountability.
6. Ensure all company policies and loss prevention procedures are followed.
7. Utilize ZNET to help customers locate merchandise or find suitable alternatives.
8. Maintain a safe working environment and ensure AutoZoners implement safety practices including PPE.
9. Monitor cash flow, inventory, and security control.
10. Maintain sales productivity, store appearance, and merchandising standards.
11. Conduct and review all opening and closing procedures.
12. Manage emergency situations and conduct proper emergency procedures.
13. Follow proper accident procedures.
14. Provide feedback regarding AutoZoner performance to the store manager.
15. Assist with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment.
16. Address customer concerns and resolve them with the goal of turning complaints into compliments.
17. Process returns and effectively manage inventory.
18. Communicate AutoZoner issues and concerns to the Store Manager in a timely and confidential manner.
19. Motivate AutoZoners to provide WOW! Customer Service, enhance productivity, and market products to increase sales and profits.

Position Requirements

• High School diploma or equivalent.
• ASE Certified preferred.
• Demonstrates high integrity.
• Excellent communication and decision-making skills.
• Ability to drive customer service.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs aimed at improving AutoZoners’ physical, mental, and financial wellbeing, including:

• Competitive pay and paid time off.
• Unrivaled company culture.
• Medical, dental, vision, life, and disability insurance options.
• Health Savings and Flexible Spending Accounts with wellness rewards.
• Exclusive Discounts and Perks, including AutoZone in-store discount.
• 401(k) with company match and Stock Purchase Plan.
• AutoZoners Living Well Program for health and wellness.
• Opportunities for career growth and tuition reimbursement.

Eligibility and waiting period requirements may apply; benefits may vary for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands. Learn more at careers.autozone.com.

ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For instructions, visit careers.autozone.com/candidateresources.

Fair Chance Statement: An applicant’s criminal record will be considered individually based on various factors. This applies to compliance with relevant Fair Chance laws.

AutoZone may consider certain offenses relevant to positions involving financial transactions, driving company vehicles, or supervising minors, as permitted by law.

Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf

We continuously accept applications for this position. Our hiring managers review submissions regularly and will contact suitable candidates.

Compensation Range (USD): MIN $16.50 - MID $17.24 - MAX $17.98