Shift Supervisor - Fountain Store

Goodwill of Colorado; Fountain (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short Term Disability

Life Insurance

Flexible Spending Accounts

Long Term Disability

Paid time off

PSLF eligible

Daily Pay

Job summary

Goodwill of Colorado is seeking a versatile Retail Center Shift Supervisor to lead the day-to-day operations of the retail center. You will manage associates, monitor safety, merchandise flow, and overall store aesthetics, either directly or by delegation.

The ideal candidate has prior supervisory experience in retail or related fields and is prepared for a full-time role with open availability including evenings, weekends, and holidays. Medical and retirement benefits are offered.

Qualifications

• High School diploma or equivalent preferred.
• Prior supervisory experience in retail, restaurant, or similar industries preferred.
• Ability to communicate effectively with customers, managers, staff, and peers.

Responsibilities

• Monitor the retail center operations and address safety, customer focus, product flow, and aesthetics.
• Lead breaks, manage call-offs, and coach staff.
• Assist opening/closing procedures and handle daily sales report tasks.
• Count drawers and handle cash/change; assist with inventory processes.
• Plan and coordinate customer service activities and resolve complaints.

Skills

Supervisory experience

Retail experience

Education

High school diploma or equivalent

Tools

Walkie stacker

Forklift

Job description

Description

• Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Pay and Schedule

• Pay - $20.32 per hour
• This supervisory position is full-time and will require open availability (including evenings, weekends, and holidays). Shifts for this position could start as early as 7 am and go as late as 10 pm.
• Daily Pay option: This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Location and Hours/Benefits

• Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.
• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Job Summary

• The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

Essential Functions

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership

• Manages breaks.
• Redirects staff/work teams to address call-offs.
• Coaches’ employees verbally and with initial write-ups.
• Provides input to reviews and terminations.
• Facilitate employee purchases.

Task/Functional Leadership

• Assists in opening and closing procedures
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.

Customer Focus

• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross Training

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

• Education: A High School diploma or equivalent is preferred.
• Experience: Previous supervisory experience is preferred. Two (2) years’ retail experience is desired.
• Other: Familiar with product pricing, trends, fashions, and seasonal changes. Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers. Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation. Able to obtain walkie stacker and/or forklift certification to safely operate equipment. Able to quickly problem solve and make decisions. Able to maintain confidentiality and follow Goodwill’s policies and procedures. Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization. Ability to manage corporate email and calendar (i.e. Outlook). Able to withstand prolonged standing, bending, and lifting up to 8 hours per day. Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• EEO/DEI: Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify. We promote a Safe & Drug-free Workplace.

Physical Requirements and Attachments

• Physical requirements and guide to physical requirements are included below.
• Job Title: 514 - Retail Center Shift Supervisor
• Dept Number: Varies - Retail

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

Notes: The following sections contain detailed lift, carry, push/pull, reaching, twist, bend, kneel, climb, hearing, vision, hands/fingers, and other physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.