Shift Supervisor - Coal Mine Store

Goodwill of Colorado; Littleton (CO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Holidays

Job summary

Goodwill of Colorado is seeking a versatile Shift Supervisor for our Retail Center. This full‑time role requires open availability—evenings, weekends and holidays—with shifts starting as early as 7 am and ending around 10 pm.

The position offers DailyPay and a comprehensive benefits package including medical, dental, vision, and retirement options. The Retail Center Shift Supervisor will lead day-to-day operations, coach staff, manage inventory, and ensure a safe, customer‑focused shopping

Qualifications

• Previous supervisory experience in retail or related industries.
• Two (2) years’ retail experience is desired.
• Ability to obtain certification for equipment and operate safely.

Responsibilities

• Lead and supervise store associates to ensure safety, customer focus, product flow and aesthetics.
• Manage breaks, address call-offs, coach staff, and assist in performance reviews.
• Open and close procedures; verify daily sales reports; count drawers; handle cash changes.
• Assist with inventory processes and ensure accuracy of product movement.
• Coordinate customer service activities, handle escalations, and maintain donor relations at ADCs.
• Cross-train for emergency coverage and maintain knowledge of store procedures.

Skills

Supervisory experience

Retail experience

Customer service

Open evening/weekend availability

Education

High School diploma or equivalent

Tools

Pallet jack certification

Walkie stacker certification

Forklift certification

Excel

Outlook

Job description

Please Note: This position will be posted through 7/31/2026* Pay - $20.32 per hour. Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday. This supervisory position is full-time and will require open availability (including evenings, weekends, and holidays). Shifts for this position could start as early as 7 am and go as late as 10 pm.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

• All applicants are required to attach a resume to their application in order to be considered for this position.

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Job Summary

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

Essential Functions

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership

• Manages breaks.
• Redirects staff/work teams to address call-offs.
• Coaches’ employees verbally and with initial write-ups.
• Provides input to reviews and terminations.
• Facilitate employee purchases.

Task/Functional Leadership

• Assists in opening and closing procedures
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.

Customer Focus

• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross Training

• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• Previous supervisory experience is preferred.
• Two (2) years’ retail experience is desired.

Other

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify. We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title:

514 - Retail Center Shift Supervisor

Dept Number:

Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

Carrying

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

Reaching

Above Shoulder - FREQUENTLY

At Shoulder - FREQUENTLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING

OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

Climbing

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

Vision

Visual, close - FREQUENTLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

Hands/Fingers

Simple grasping - FREQUENTLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING

FREQUENTLY

STANDING

CONTINUOUSLY

SITTING

OCCASIONALLY

SPEAKING

CONTINUOUSLY

OTHER, Please Describe -

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.