Shift Supervisor - Food, Service & Store Ops

CASSANOS INC; Piqua (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

CASSANOS INC. in Piqua, OH is seeking a Shift Manager to supervise food preparation, manage administrative duties, and ensure top quality customer service while controlling costs across food, labor, and cash. The role requires a high school diploma or GED and relevant experience.

The position emphasizes leadership, timely decision-making, and adherence to safety and company policies, with rapid-paced operations in a retail food environment.

Qualifications

• High School Diploma or GED required.
• Familiarity with cash handling, food handling, and customer service.
• Knowledge of customer service quality standards and evaluation.

Responsibilities

• Assign duties and work stations to employees.
• Conduct on-the-job training for food preparation and safety procedures.
• Inspect supplies, equipment, and work areas for efficiency and standards.
• Collect payments and balance cash at shift end.
• Investigate and resolve customer complaints.
• Direct food/beverage preparation and ensure professional service.
• Supervise and coordinate staff to meet requirements.
• Respond to customer questions about products and services.

Skills

Cash handling

Food handling

Customer service

Basic math

English language

Management principles

Education

High School Diploma or GED

Tools

Computer skills

Job description

CASSANOS INC. in Piqua, OH is seeking a Shift Manager to supervise food preparation, manage administrative duties, and ensure top quality customer service while controlling costs across food, labor, and cash. The role requires a high school diploma or GED and relevant experience.

The position emphasizes leadership, timely decision-making, and adherence to safety and company policies, with rapid-paced operations in a retail food environment.