Shift Supervisor: Fast-Paced Food Service Leader

CASSANOS INC; Beavercreek (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

CASSANOS INC is seeking a Shift Manager in Beavercreek, OH to supervise food preparation, manage costs, and ensure quality customer service. The role involves opening/closing procedures, administrative duties, and maintaining safety standards.

The ideal candidate will have high school diploma or GED, cash handling, and strong customer service skills, with the ability to work in a fast-paced environment and manage resources effectively.

Qualifications

• Must be 18 years of age in stores WITHOUT DRAFT BEER; 19+ in stores that serve draft beer.
• Must have cash handling, food handling, and customer service experience.
• Must have knowledge of basic math and computer skills.
• Must have knowledge of the English language, including meaning of words and grammar.
• Must have knowledge of management principles involved in resource allocation, leadership techniques, production methods, and coordination of people and resources.

Responsibilities

• Assigns duties, responsibilities, and work stations to employees in accordance with work requirements.
• Conducts on-the-job training for personnel in food preparation, service, sanitation, and safety procedures.
• Inspects supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Collects payment from customers and calculates monetary exchange.
• Investigates customer complaints.
• Resolves customer or public complaints.
• Directs, prepares and coordinates food or beverage preparation.
• Provides and portrays proper and professional customer service.
• Resolves or assists workers to resolve work problems.
• Supervises and checks the assembly of food products.
• Answers customer questions and concerns regarding Company products and services.
• Balances cash receipts at end of day or shift.
• Follows opening/closing procedures and responsibilities.
• Performs administrative duties including prep and dough proofing sheets.
• Performs store banking procedures including opening/closing audits and bank deposits.
• Demonstrates professionalism, proper customer service, proper food prep and sales techniques.
• Arrives promptly in proper uniform.
• Ensures safety policies are followed.
• Disciplines crew members and drivers for policy violations.
• Receives, rotates, stocks and stores supplies.

Skills

Cash handling

Food handling

Customer service

English language

Math & computer skills

Management principles

Education

High School Diploma or GED

Job description

CASSANOS INC is seeking a Shift Manager in Beavercreek, OH to supervise food preparation, manage costs, and ensure quality customer service. The role involves opening/closing procedures, administrative duties, and maintaining safety standards.

The ideal candidate will have high school diploma or GED, cash handling, and strong customer service skills, with the ability to work in a fast-paced environment and manage resources effectively.