Shift Supervisor - Flexible Schedules & Guest Service Lead

Applegreen Group; City of Amsterdam (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA is seeking a Shift Supervisor to lead daily operations across our travel plazas. You will supervise team members, ensure excellent customer service, and uphold brand standards and food safety requirements. This role also involves helping train new hires and monitoring cash handling procedures.

You’ll manage opening, closing, POS transactions, and maintain product freshness. Strong communication and a friendly, energetic demeanor are essential to resolve customer concerns and drive

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

People skills

Job description

Applegreen USA is seeking a Shift Supervisor to lead daily operations across our travel plazas. You will supervise team members, ensure excellent customer service, and uphold brand standards and food safety requirements. This role also involves helping train new hires and monitoring cash handling procedures.

You’ll manage opening, closing, POS transactions, and maintain product freshness. Strong communication and a friendly, energetic demeanor are essential to resolve customer concerns and drive