Shift Supervisor - Fast-Paced Customer Service Leader

Domino's; Fairfax (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's is seeking a dedicated Team Washington, Inc. shift supervisor to assist in daily oversight of sales, costs, and customer service goals.

You will support the Manager on Duty, greet customers, take orders, and ensure fast, friendly service while maintaining quality standards across FOH and BOH operations. You will manage cash handling, train teammates, and coordinate scheduling, contributing to inventory and safety compliance.

Qualifications

• Excellent written and verbal communication skills for interactions with customers and management.
• Strong ability to multi-task in a fast-paced environment while maintaining service quality.
• Proven leadership capabilities to support the Manager on Duty and shift teams.
• Accurate cash handling, transaction processing and daily reporting responsibilities.
• Willingness to learn and operate POS systems and follow company policies.

Responsibilities

• Provide leadership support to the Manager on Duty and oversee daily shift operations.
• Deliver high-quality customer service in a fast-paced environment and handle customer inquiries.
• Greet customers, take orders, upsell products and maintain product knowledge.
• Oversee cash handling, counts, and daily reports; ensure accuracy of transactions.
• Assist with inventory, stock ordering and food quality standards; ensure cleanliness.
• Communicate tasks and shift assignments; coordinate scheduling with team.
• Maintain compliance with safety, sanitation and food preparation procedures.
• Resolve customer complaints promptly and professionally and build loyalty.

Skills

Customer service

Communication

Multitasking

Team leadership

Cash handling

POS proficiency

Tools

POS systems

Job description

Domino's is seeking a dedicated Team Washington, Inc. shift supervisor to assist in daily oversight of sales, costs, and customer service goals.

You will support the Manager on Duty, greet customers, take orders, and ensure fast, friendly service while maintaining quality standards across FOH and BOH operations. You will manage cash handling, train teammates, and coordinate scheduling, contributing to inventory and safety compliance.