Shift Supervisor - Customer Service & Operations Lead

Domino's Franchise; Birmingham (AL); On-site; USD 34,000 - 45,000; Full time

Job summary

Domino's Pizza is seeking an Assistant Manager to oversee shifts, lead a team, and ensure smooth store operations. The role requires judgement, math and multitasking skills, with a focus on customer relations and cost control.

The position involves supervising 3 to 30 staff, maintaining cleanliness, safety, and grooming standards while delivering fast, accurate orders and managing cash and inventory during each shift.

Qualifications

• Experience leading a team of 3–30 people.
• Clean driving record and valid driver's license.
• High standards for timekeeping, attitude, customer service and appearance.
• Willingness to work 365 days a year, including weekends and holidays.
• Minimum age 18 years.

Responsibilities

• Perform all duties of the Customer Services Representative and Delivery Driver.
• Manage 3 to 30 employees during scheduled shift.
• Responsible for all store operations.
• Greeting customers and taking orders with a smile, including phone calls.
• Operate the cash register and collect payment from customers.
• Make fast, accurate and consistent products while complying with portion sizes, recipes and baking procedures.
• Deliver product by vehicle from the store to the customer in a safe and courteous manner.
• Maintain cleanliness of the restaurant from front to back.
• Maintain a professional appearance in compliance with Domino's Pizza Grooming Standards.

Skills

Team leadership

Motivation

Customer service

Time management

Job description

Domino's Pizza is seeking an Assistant Manager to oversee shifts, lead a team, and ensure smooth store operations. The role requires judgement, math and multitasking skills, with a focus on customer relations and cost control.

The position involves supervising 3 to 30 staff, maintaining cleanliness, safety, and grooming standards while delivering fast, accurate orders and managing cash and inventory during each shift.