Shift Lead - High-Energy Customer Service Champion

Domino's; Washington (District of Columbia); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino’s in Washington, DC is seeking a capable team member to assist in daily operations. You will support the Manager on Duty, maintain service standards during busy periods, greet customers, take orders, and help uphold food quality and cleanliness across FOH and BOH functions.

The role emphasizes upselling, accurate cash handling, and seamless coordination with team members to ensure a positive customer experience on every shift.

Qualifications

• Able to perform essential functions satisfactorily.
• Pass company background checks.
• Excellent written and verbal communication skills in interactions with management and customers; take and process orders.
• Strong multitasking能力.
• Adapt to changing priorities in a fast-paced environment.
• Enter orders using a computer keyboard or touch screen.
• Take orders over the counter or by phone.
• Work independently or as part of a team.
• Accurate arithmetic; make correct monetary change.
• Lead the team on duty.

Responsibilities

• Provide leadership support to the Manager on Duty (MOD).
• Maintain high standards of customer service during busy operations.
• Greet customers and take orders professionally.
• Upsell additional products and promote specials.
• Master POS systems for order taking.
• Handle cash and daily reports accurately.
• Assist with inventory control and stock ordering.
• Ensure food quality and presentation standards are met.

Skills

Customer service

Communication

Multi-tasking

Order taking

Teamwork

Cash handling

Problem solving

Tools

POS systems

Touch screen

Job description

Domino’s in Washington, DC is seeking a capable team member to assist in daily operations. You will support the Manager on Duty, maintain service standards during busy periods, greet customers, take orders, and help uphold food quality and cleanliness across FOH and BOH functions.

The role emphasizes upselling, accurate cash handling, and seamless coordination with team members to ensure a positive customer experience on every shift.