SHIFT SUPERVISOR (FAST-CASUAL/COMMERCIAL) (FULL TIME)

Compass Group USA; Washington (District of Columbia); On-site; USD 38,572 - 50,971; Full time

Benefits offered by this job

Instapay

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Training and Development

Job summary

Compass Group USA at George Washington University (GWU) in Washington, DC is hiring a Shift Supervisor for fast-casual dining. The role oversees shift activities, ensures policy adherence, and drives customer service excellence. The position is full-time with varied shifts and opportunities for training and advancement.

Pay range is $28.00–$37.00 per hour, with benefits including health, retirement and wellness programs. Apply online; pre-recorded interview option is available but not required.

Qualifications

• Prior professional experience in coffee or cafe service and supervisory roles required.
• Experience in branded, fast-casual service environments (e.g., Starbucks) preferred.
• Pre-Recorded Interview option may be used to prioritize applications.

Responsibilities

• Direct the activities of associates during a shift and ensure completion of tasks per policy.
• Provide training and create work schedules for staff.
• Evaluate performance, reward high performers, and address underperformance.
• Prepare production or sales reports for management and ensure quality, productivity and safety.
• Serve as the primary contact for employee complaints or time-off requests.
• Mentor and develop employees and encourage advancement.

Skills

Supervisory experience

Coffee/café service

Branded fast-casual experience

Job description

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SHIFT SUPERVISOR (FAST-CASUAL/COMMERCIAL) (FULL TIME)

Location: GEORGE WASHINGTON UNIVERSITY

• We are hiring immediately for a SHIFT SUPERVISOR (FAST-CASUAL/COMMERCIAL DINING) (FULL TIME) position.
• Address: GWU 800 21st NW, Washington, DC 20052 Note: online applications accepted only.
• Schedule: Full Time; Shifts vary with needs of business, more details in interview!
• Requirement: Prior professional experience in coffee or cafe service and supervisory roles required; Experience in branded, fast-casual service environments like Starbucks, preferred.
  • NOTE: This role offers a Pre-RecordedInterview option upon application. Though not required, choosing to submit will allow the hiring team toprioritize your application given the high-volume of interest in this position. The Pre-Recordedinterview includes four questions to introduce yourself prior to a formal interview with the hiring manager. Applicants who demonstrate a keen interest and understanding of hospitality and food service will be a great addition to our team!
• Pay Range: $28.00 per hour to$37.00 per hour.

Appl ication Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due t o the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact.

Job Summary

Summary: Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
Essential Duties and Responsibilities:

• Responsible for providing training and creating work schedules.
• Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
• Acts as the contact person for employees with complaints or requests for time off.
• May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Perform other duties as assigned.

The Benefits

We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits:

• Opportunities for Training and Development
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Vision
• Life Insurance/AD
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Maryland, Washington State, or to be performed Remotely.

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year.

Our Commitment to Diversity and Inclusion
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.