Shift Supervisor – Craft Coffee Team Leader (Benefits)

Starbucks; Troy (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Tuition coverage

Paid vacation

Disability & life insurance

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily store operations and deliver the welcoming experience our customers expect. This role emphasizes craft, heart, and the ability to coach a diverse team while ensuring quality beverages, safe operations, and a warm community space.

The ideal candidate brings prior customer service experience, strong communication, and the ability to manage multiple tasks during busy shifts.

Qualifications

• Attend to store policies and standards, including quality beverages and food products.
• Provide customer service and fulfill requests with professionalism.
• Lead shifts and delegate tasks to team members.
• Six months of customer-facing experience required.
• Experience delegating to two or more employees is preferred.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks experience.
• Supervise team to ensure recipes and standards are met.
• Coach and develop partners during shifts.
• Manage cash handling, store safety, and security as needed.
• Maintain consistent attendance and flexible scheduling.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily store operations and deliver the welcoming experience our customers expect. This role emphasizes craft, heart, and the ability to coach a diverse team while ensuring quality beverages, safe operations, and a warm community space.

The ideal candidate brings prior customer service experience, strong communication, and the ability to manage multiple tasks during busy shifts.