Shift Supervisor: Craft Coffee Lead & Team Coach

Starbucks Corp.; Scranton (Lackawanna County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition coverage

Paid vacation

401(k) plan

Stock program

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for customers. The role includes coaching team members, ensuring quality beverages and food, and maintaining cash handling and store safety standards.

You will direct tasks, collaborate with partners, and adapt to early mornings, evenings, weekends, and holidays as needed within a busy retail environment.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Ability to direct the work of others and learn quickly.
• Knowledge of the retail environment and store safety procedures.

Responsibilities

• Lead shift operations with craft and heart to maintain a welcoming Starbucks space for the community.
• Ensure quality beverages and food, cash handling, and adherence to store policies and safety standards.
• Coach and direct team members, delegate tasks, and collaborate with partners to meet service goals.
• Support ongoing development and uphold Starbucks’ standards during peak times and holidays.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Attention to detail

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for customers. The role includes coaching team members, ensuring quality beverages and food, and maintaining cash handling and store safety standards.

You will direct tasks, collaborate with partners, and adapt to early mornings, evenings, weekends, and holidays as needed within a busy retail environment.