Shift Supervisor - Craft Coffee, Lead & Grow

Starbucks Corp.; Kansas City (KS); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan with employer 


Employee stock program (S.I.P.)

Tuition coverage via Starbucks College

Paid parental leave

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide the team to prepare quality beverages and food while maintaining store standards and delivering exceptional customer service.

This role requires flexibility, strong interpersonal skills, and the ability to delegate tasks across a small team. Starbucks offers comprehensive benefits and growth opportunities to partners.

Qualifications

• Maintain regular attendance and punctuality, with or without accommodation.
• Available to work flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Meet store policies and standards, including cash handling and safety, with or without accommodation.
• Six (6) months of experience in customer-facing roles.
• At least six (6) months of experience delegating tasks to others and coordinating two or more employees.

Responsibilities

• Lead and coach the team to deliver quality beverages and food.
• Ensure cash handling, store safety, and security procedures are followed.
• Provide exceptional customer service and address customer requests.
• Delegate tasks and coordinate work among team members to meet store goals.

Skills

Direct staff

Customer service

Communication

Interpersonal skills

Team collaboration

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide the team to prepare quality beverages and food while maintaining store standards and delivering exceptional customer service.

This role requires flexibility, strong interpersonal skills, and the ability to delegate tasks across a small team. Starbucks offers comprehensive benefits and growth opportunities to partners.