Shift Supervisor — Craft Coffee, Lead & Connect

Starbucks Corp.; Greenfield Heights (NJ); On-site; USD 2,204,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan with employer match

Job summary

Starbucks Corp. is seeking a shift supervisor to lead daily operations, ensuring warm, welcoming service and high-quality beverages. You will guide team members, uphold safety standards, and coach staff to meet customer needs while maintaining efficiency during busy shifts.

The role emphasizes hands-on leadership, effective communication, and a commitment to creating positive moments for customers and partners alike.

Qualifications

• Maintain regular and consistent attendance and punctuality.
• Flexible hours including early mornings, evenings, weekends, nights and holidays.
• Provide quality beverages and food products and adhere to cash handling and store safety standards.
• Six months of experience in a customer-facing role.
• Delegate tasks to others and coordinate work of two or more employees.
• Direct the work of others and learn quickly.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks space for the community.
• Coach baristas on beverage and food prep to standard recipes or customer requests.
• Ensure store policies, safety protocols, and security measures are followed.
• Support daily operations and maintain team collaboration during shifts.

Skills

Customer service

Team leadership

Effective communication

Interpersonal skills

Time management

Job description

Starbucks Corp. is seeking a shift supervisor to lead daily operations, ensuring warm, welcoming service and high-quality beverages. You will guide team members, uphold safety standards, and coach staff to meet customer needs while maintaining efficiency during busy shifts.

The role emphasizes hands-on leadership, effective communication, and a commitment to creating positive moments for customers and partners alike.