Shift Supervisor: Craft Coffee & Community Leader

Starbucks Corp.; New York (NY); On-site; USD 23,419,000 - 31,685,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) employer match

Tuition coverage

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide the team to deliver quality beverages and food, coach staff, and ensure operations align with store policies and safety standards.

The role requires flexibility across early mornings, evenings, weekends, and holidays, with a focus on strong communication and interpersonal skills to build relationships and provide outstanding customer experiences.

Qualifications

• 6+ months in a role with frequent customer interaction
• 6+ months of delegating tasks to 2+ employees
• Flexible hours including early mornings, evenings, weekends, nights or holidays
• Maintain store policies and standards, including cash handling and safety
• Train and coach staff to prepare beverages/food to standard recipes or customized for customers

Responsibilities

• Lead with craft and heart to make the coffeehouse welcoming
• Direct the work of team members to ensure quality beverages and food
• Coach and develop partners to deliver excellent customer service
• Maintain consistency with store policies, safety and security

Skills

Directing others

Fast learner

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide the team to deliver quality beverages and food, coach staff, and ensure operations align with store policies and safety standards.

The role requires flexibility across early mornings, evenings, weekends, and holidays, with a focus on strong communication and interpersonal skills to build relationships and provide outstanding customer experiences.