Shift Supervisor - Coffeehouse Team Leader

Starbucks Corp.; Woodridge (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Tuition assistance

Job summary

Starbucks Corp. is seeking a shift supervisor to lead daily store operations and coach a diverse team in delivering high-quality beverages and food. The role emphasizes managing customer interactions, upholding store standards, and fostering a welcoming community space.

Ideal candidates have at least six months of customer service experience and proven ability to delegate tasks to others, with flexibility for varied shifts including mornings, evenings, weekends, and holidays.

Qualifications

• Direct and coach team members to deliver quality beverages and food
• Quick learner with ability to adapt to store policies
• Strong verbal communication and customer service skills
• Knowledge of retail environment and customer needs
• Build positive relationships with customers and coworkers
• Collaborate effectively in a team-oriented setting
• Develop and maintain a welcoming store atmosphere for the community

Responsibilities

• Lead with craft and heart to make Starbucks a welcoming space for customers
• Oversee shift operations, including cash handling and safety procedures
• Train and delegate tasks to team members to ensure smooth workflow
• Provide quality beverages and food to standard recipes or customer customizations
• Ensure attendance and punctuality and flexible scheduling as needed
• Build relationships with customers to enhance loyalty and satisfaction

Skills

Directing work

Learning quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead daily store operations and coach a diverse team in delivering high-quality beverages and food. The role emphasizes managing customer interactions, upholding store standards, and fostering a welcoming community space.

Ideal candidates have at least six months of customer service experience and proven ability to delegate tasks to others, with flexibility for varied shifts including mornings, evenings, weekends, and holidays.