Shift Supervisor - Lead Coffeehouse Craft & Community

Starbucks Corp.; Grand Rapids (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Tuition coverage

401(k) with employer match

Bean Stock / equity program

Paid time off

Disability insurance

Parental leave

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead a store team and ensure every guest receives exceptional service. You will coach partners, manage daily tasks, and uphold quality beverages and food products while maintaining store safety and cash handling standards.

The role emphasizes flexibility across shifts, strong interpersonal skills, and the ability to build relationships within the community. Starbucks offers comprehensive benefits and growth opportunities.

Qualifications

• Maintain regular attendance and punctuality.
• Flexible hours including early mornings, evenings, weekends, nights and holidays.
• Meet store policies: quality beverages/food, cash handling, safety.
• Six months of customer-facing experience.
• Prepare and coach food/beverages to standard recipes or customized for customers.
• Six months of experience delegating tasks to two or more employees.

Responsibilities

• Direct the work of others to ensure smooth shift operations.
• Learn quickly and adapt to changing store needs.
• Communicate effectively with team and customers.
• Maintain knowledge of the retail environment and build relationships.
• Collaborate as part of a team to provide excellent guest experiences.

Skills

Customer service

Leadership

Communication

Teamwork

Retail knowledge

Tools

POS systems

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead a store team and ensure every guest receives exceptional service. You will coach partners, manage daily tasks, and uphold quality beverages and food products while maintaining store safety and cash handling standards.

The role emphasizes flexibility across shifts, strong interpersonal skills, and the ability to build relationships within the community. Starbucks offers comprehensive benefits and growth opportunities.