Shift Supervisor: Coffee Shop Team Leader & Ops

Luckin Coffee USA; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Luckin Coffee USA is seeking a Shift Supervisor to oversee daily store operations, lead a team, and ensure excellent customer experiences in a fast-paced setting. You will train teammates, manage opening/closing, drive KPI tracking, uphold Luckin SOPs and safety standards, and maintain stock accuracy, while delivering consistent beverage quality and hospitality aligned with Luckin’s brand values.

Strong communication, flexibility in scheduling, and physical stamina to stand, lift, and move up to

Qualifications

• Must meet the minimum age requirement under applicable state law.
• Successful completion of Luckin SOP Certifications prior to or on assumption.

Responsibilities

• Lead, coach, and inspire team to hit store goals and deliver a great customer experience.
• Support daily operations including opening/closing, product prep, inventory, and store organization.
• Ensure compliance with Luckin SOPs, safety, sanitation, and labor standards.
• Track and report KPIs: raw material loss, hourly cup volume, production time, food safety score, customer satisfaction, and notice completion.
• Maintain accurate ordering, receiving, and stock rotation.

Skills

Full availability

Strong communication

Team collaboration

Customer-first attitude

Stand for long periods

Physical endurance

Job description

Luckin Coffee USA is seeking a Shift Supervisor to oversee daily store operations, lead a team, and ensure excellent customer experiences in a fast-paced setting. You will train teammates, manage opening/closing, drive KPI tracking, uphold Luckin SOPs and safety standards, and maintain stock accuracy, while delivering consistent beverage quality and hospitality aligned with Luckin’s brand values.

Strong communication, flexibility in scheduling, and physical stamina to stand, lift, and move up to