Shift Supervisor

Luckin Coffee USA; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Luckin Coffee USA is seeking a Shift Supervisor to oversee daily store operations, lead a team, and ensure excellent customer experiences in a fast-paced setting. You will train teammates, manage opening/closing, drive KPI tracking, uphold Luckin SOPs and safety standards, and maintain stock accuracy, while delivering consistent beverage quality and hospitality aligned with Luckin’s brand values.

Strong communication, flexibility in scheduling, and physical stamina to stand, lift, and move up to

Qualifications

• Must meet the minimum age requirement under applicable state law.
• Successful completion of Luckin SOP Certifications prior to or on assumption.

Responsibilities

• Lead, coach, and inspire team to hit store goals and deliver a great customer experience.
• Support daily operations including opening/closing, product prep, inventory, and store organization.
• Ensure compliance with Luckin SOPs, safety, sanitation, and labor standards.
• Track and report KPIs: raw material loss, hourly cup volume, production time, food safety score, customer satisfaction, and notice completion.
• Maintain accurate ordering, receiving, and stock rotation.

Skills

Full availability

Strong communication

Team collaboration

Customer-first attitude

Stand for long periods

Physical endurance

Job description

The Shift Supervisor supports daily store operations, ensuring operational excellence, team performance, and customer satisfaction. This role is responsible for supporting results through leadership, training, and a commitment to Luckin Coffee’s standards and brand values.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, and inspire team members to achieve store goals and deliver an exceptional customer experience.

• Support employee training and development.

• Foster a positive, inclusive, and high-performing team culture.

Operations & Quality Control

• Support daily operations including opening and closing procedures, product preparation, inventory control, and store organization.

• Ensure compliance with all Luckin Standard Operation (LSO) procedures and safety, sanitation, and labor standards.

• Support and execute store-level KPI tracking and reporting, including:

  • Raw Material Loss Rate

  • Hourly Cup Volume & Average Production Time

  • Store Food Safety Audit Score & Microbial Inspection Compliance

  • Customer Satisfaction (App & In-store Feedback)

  • Operational Notice Completion Rate

• Maintain accuracy in ordering, receiving, and stock rotation to ensure product quality.

Customer Experience & Brand Stewardship

• Model Luckin Coffee’s hospitality principles and lead by example in customer interactions.

• Monitor service quality, beverage consistency, and brand presentation.

• Address customer concerns and feedback with professionalism and service recovery techniques.

• Cultivate a welcoming, customer-centered environment that reflects Luckin’s values of innovation and quality.

Training Requirements:

• Successful completion of Luckin Standard Operation (LSO) Certifications 100 to LSO 300 prior to or upon assumption of this role.

Failure to complete any of the certifications within this timeframe may result in re-evaluation and/or termination of your employment.

Essential Skills and Qualifications:

• Full, open availability including morning, evening, weekend shifts, and holidays as needed.

• Must meet the minimum age requirement under applicable state law.

• Ability to stand for extended periods and perform repetitive tasks in a fast-paced environment.

• Strong communication skills and a customer-first attitude.

• Ability to work collaboratively as part of a team.

• Ability to push or pull up to 50 lbs.

• Ability to lift and hold up to 25 lbs.