Shift Supervisor

Luckin Coffee USA | First Ray Operations (New York) LLC; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Luckin Coffee USA | First Ray Operations (New York) LLC is seeking a Shift Supervisor to oversee daily store operations and lead the team in delivering an exceptional customer experience in a fast-paced setting.

You will train staff, enforce Luckin standards, manage opening/closing, inventory, and KPI tracking, and address customer concerns with professionalism to uphold brand quality.

Qualifications

• Full, open availability including mornings, evenings, weekends and holidays.
• Must meet minimum age requirement under state law.
• Ability to stand for extended periods and perform repetitive tasks.
• Strong communication skills and a customer-first attitude.
• Ability to work collaboratively as part of a team.
• Must be able to push or pull up to 50 lbs.
• Must be able to lift and hold up to 25 lbs.

Responsibilities

• Lead, coach, and inspire team members to achieve store goals and deliver an exceptional customer experience.
• Support employee training and development.
• Foster a positive, inclusive, and high-performing team culture.
• Support daily operations including opening and closing procedures, product preparation, inventory control, and store organization.
• Ensure compliance with Luckin Standard Operation (LSO) procedures and safety, sanitation, and labor standards.
• Support and execute store-level KPI tracking and reporting, including raw material loss rate, hourly cup volume, average production time, store food safety audit score, microbial inspection compliance, customer satisfaction, and operational notice completion rate.
• Maintain accuracy in ordering, receiving, and stock rotation to ensure product quality.
• Model Luckin Coffee’s hospitality principles and lead by example in customer interactions.
• Monitor service quality, beverage consistency, and brand presentation.
• Address customer concerns and feedback with professionalism and service recovery techniques.
• Cultivate a welcoming, customer-centered environment reflecting Luckin’s values of innovation and quality.

Skills

Full availability

Strong communication

Customer-first attitude

Team collaboration

Stamina/standing

Physical strength

Job description

The Shift Supervisor supports daily store operations, ensuring operational excellence, team performance, and customer satisfaction. This role is responsible for supporting results through leadership, training, and a commitment to Luckin Coffee’s standards and brand values.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, and inspire team members to achieve store goals and deliver an exceptional customer experience.

• Support employee training and development.

• Foster a positive, inclusive, and high-performing team culture.

Operations & Quality Control

• Support daily operations including opening and closing procedures, product preparation, inventory control, and store organization.

• Ensure compliance with all Luckin Standard Operation (LSO) procedures and safety, sanitation, and labor standards.

• Support and execute store-level KPI tracking and reporting, including:

  • Raw Material Loss Rate

  • Hourly Cup Volume & Average Production Time

  • Store Food Safety Audit Score & Microbial Inspection Compliance

  • Customer Satisfaction (App & In-store Feedback)

  • Operational Notice Completion Rate

• Maintain accuracy in ordering, receiving, and stock rotation to ensure product quality.

Customer Experience & Brand Stewardship

• Model Luckin Coffee’s hospitality principles and lead by example in customer interactions.

• Monitor service quality, beverage consistency, and brand presentation.

• Address customer concerns and feedback with professionalism and service recovery techniques.

• Cultivate a welcoming, customer-centered environment that reflects Luckin’s values of innovation and quality.

Training Requirements:

• Successful completion of Luckin Standard Operation (LSO) Certifications 100 to LSO 300 prior to or upon assumption of this role.

Failure to complete any of the certifications within this timeframe may result in re-evaluation and/or termination of your employment.

Essential Skills and Qualifications:

• Full, open availability including morning, evening, weekend shifts, and holidays as needed.

• Must meet the minimum age requirement under applicable state law.

• Ability to stand for extended periods and perform repetitive tasks in a fast-paced environment.

• Strong communication skills and a customer-first attitude.

• Ability to work collaboratively as part of a team.

• Ability to push or pull up to 50 lbs.

• Ability to lift and hold up to 25 lbs.