Shift Supervisor and Sales Floor Leader

Workstream; Fulshear (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Health insurance

Dental insurance

Vision insurance

Job summary

Fulshear Ace Hardware in Fulshear, TX, is hiring a Shift Supervisor for a full-time, 30–40 hour workweek. You will lead the sales floor, deliver exceptional customer experience, and assist with opening/closing procedures, training peers, and POS operations.

The role requires retail experience, reliability, and strong people skills. Flexible scheduling and community-focused environment are offered, with employee discounts and comprehensive health benefits for full-time staff.

Qualifications

• Retail experience required.
• Open schedule including holidays, mornings, evenings, weekends and Sundays.
• Knowledge of home maintenance and hardware preferred.
• Retail sales and key holder experience preferred.
• Ability to learn and operate the POS system and assist cashiers with register discrepancies.
• Go-to leader on the sales floor when other associates have questions.
• Complete and delegate opening and closing procedures.
• As key holder, open store with staff and secure store at close.
• Assist in training and development of peers.
• Maintain awareness of current sales and promotions.

Responsibilities

• Provide excellent customer service and resolve conflicts on the sales floor.
• Assist with stocking shelves and merchandising as needed.
• Support opening/closing procedures and cash handling tasks.
• Help manage online orders and in-store requests.
• Train and mentor peers to uphold store standards.

Skills

Retail experience

Reliable

Leadership

Customer service

Flexible schedule

POS familiarity

Conflict resolution

Team training

Education

High school diploma

Tools

POS system

Job description

Come work for a small, locally owned and family business in the heart of Fulshear! You'll get to know your customers by name and become a part of the Fulshear community! We offer flexible scheduling, training, employee discounts, and Health, Dental and Vision insurance for full-time employees.

We are looking for friendly folks to fill our Shift Supervisor position. This is a full-time, 30-40 hours per week, position. This person enjoys helping others, is personable, adapts to change, is quick on their feet, and a fast learner. Sales Floor Leaders possess leadership and exceptional customer service skills, honesty, positivity, and enjoy working with and helping others.

Requirements

• Retail experience
• Highly reliable and dependable
• Open schedule availability, including holidays, mornings, evenings, weekends and Sundays
• Retail Sales and Key Holder experience preferred
• Knowledge of home maintenance and hardware preferred
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly
• Assist with customer concerns and resolve conflicts
• Ability to learn and operate point of sale system and assist cashiers with register discrepancies
• Go-to leader on the sales floor when other associates have questions
• Complete and delegate opening and closing procedures
• As key holder, open store with staff and secure store at close
• Manage incoming online orders and in-store special orders
• Assist in training and development of peers
• Maintain awareness of current sales and promotions
• Restock merchandise displays as needed
• Assist with stocking shelves from deliveries
• Assist with general store maintenance and appearance
• Minimum high school diploma
• Job responsibilities may change based on the needs of the business

Essential Function Physical Requirements:

• Efficiently and correctly count a cash and coin register drawer
• Calculate and correctly give back change to a customer
• Utilize a ladder repeatedly
• Operate store equipment, including but not limited to, mixing paint, cutting keys, start gas power equipment.
• Handle merchandise up to 60 pounds, and fixtures throughout the store, which entails lifting
• Able to stand, walk, bend and stoop for up to 8 hours at a time
• Able to use a computer to assist customers, confirm online orders, enter in-store customer orders, and time-punches

About Fulshear Ace Hardware

Fulshear Ace Hardware opened its doors on November 29, 2016. Locally owned, its purpose is to serve the greater Fulshear community with its convenient downtown location, quality products, and personable customer service. At Fulshear Ace, our customers are our neighbors and friends. We have the tools and know-how to help you get that paint project started, beautify the yard, and fire up the grill. Also under our roof is Main Street Home & Gift where you can find every day and seasonal home decor and gifts.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.