Shift Supervisor and Sales Floor Leader

Ace Hardware Corporation; Fulshear (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Flexible scheduling

Employee discounts

Job summary

Ace Hardware Corporation is seeking a Shift Supervisor for their store in Fulshear, Texas. This full-time position involves leading the sales floor, ensuring exceptional customer service, and managing opening and closing procedures.

Candidates should have retail experience and a high school diploma, with a strong emphasis on reliability and leadership skills. The role offers flexible scheduling and a variety of benefits including health insurance.

Qualifications

• Reliable and dependable with open scheduling availability.
• Experience in retail sales and key holding preferred.
• Knowledge of home maintenance and hardware preferred.

Responsibilities

• Lead sales floor operations during shifts.
• Manage customer concerns and resolve conflicts.
• Assist in training and development of peers.

Skills

Retail experience

Customer service skills

Leadership

Problem resolution

Adaptability

Education

Minimum high school diploma

Job description

Come work for a small, locally owned and family business in the heart of Fulshear! You’ll get to know your customers by name and become a part of the Fulshear community! We offer flexible scheduling, training, employee discounts, and Health, Dental and Vision insurance for full-time employees.

We are looking for friendly folks to fill our Shift Supervisor position. This is a full-time, 30-40 hours per week, position. This person enjoys helping others, is personable, adapts to change, is quick on their feet, and a fast learner. Sales Floor Leaders possess leadership and exceptional customer service skills, honesty, positivity, and enjoy working with and helping others.

Requirements

• Retail experience
• Highly reliable and dependable
• Open schedule availability, including holidays, mornings, evenings, weekends and Sundays
• Retail Sales and Key Holder experience preferred
• Knowledge of home maintenance and hardware preferred
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly
• Assist with customer concerns and resolve conflicts
• Ability to learn and operate point of sale system and assist cashiers with register discrepancies
• Go-to leader on the sales floor when other associates have questions
• Complete and delegate opening and closing procedures
• As key holder, open store with staff and secure store at close
• Manage incoming online orders and in-store special orders
• Assist in training and development of peers
• Maintain awareness of current sales and promotions
• Restock merchandise displays as needed
• Assist with stocking shelves from deliveries
• Assist with general store maintenance and appearance
• Minimum high school diploma
• Job responsibilities may change based on the needs of the business

Essential Function Physical Requirements

• Efficiently and correctly count a cash and coin register drawer
• Calculate and correctly give back change to a customer
• Utilize a ladder repeatedly
• Operate store equipment, including but not limited to, mixing paint, cutting keys, start gas power equipment.
• Handle merchandise up to 60 pounds, and fixtures throughout the store, which entails lifting
• Able to stand, walk, bend and stoop for up to 8 hours at a time
• Able to use a computer to assist customers, confirm online orders, enter in-store customer orders, and time-punches