Shift Supervisor (519)

KPH HEALTHCARE SERVICES, INC; City of Plattsburgh (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

KPH Healthcare Services, Inc. seeks a Supervisor to provide leadership during shifts when store management is unavailable. The role includes supervising crew, directing activities, and ensuring customer service issues are resolved promptly.

Responsibilities include completing mandatory training, adhering to procedures, and performing other duties as assigned to maintain smooth store operations. The position requires a proactive, customer-focused approach in a retail healthcare environment.

Qualifications

• Experience supervising staff or leading teams.
• Strong customer service mindset and problem-solving abilities.
• Effective communication and conflict-resolution skills.

Responsibilities

• Lead and supervise store activities in the absence of store management.
• Ensure opening/closing procedures are followed when management is unavailable.
• Represent management to resolve customer service issues and ensure standards.
• Complete required training programs and comply with regulations.

Skills

Supervisory leadership

Customer service

Communication

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned