Shift Supervisor

Savvyherb; Wesley Chapel (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Job summary

Trulieve is seeking a Shift Supervisor in its Retail department to motivate and mentor team members, creating a welcoming dispensary environment and helping achieve daily sales goals while ensuring compliance with cannabis laws and company policies. You will supervise, train, and support staff, manage cash handling, payroll, and expenses, and maintain positive team dynamics.

The role requires strong leadership, communication, and organizational skills, 21+ and an Associate degree preferred;

Qualifications

• Associate degree preferred and 21+ years old.
• Prior cash handling experience required.
• Management experience in retail or customer service is a plus.
• Strong communication, leadership and confidentiality skills.
• Flexible, energetic, detail-oriented and able to train staff.

Responsibilities

• Supervisory duties in retail to support the General Manager and Assistants.
• Provide management and administrative support to leadership.
• Drive sales to meet daily goals with excellent customer service.
• Manage payroll and control expenses such as shrink and cash shortages.
• Ensure compliance with cannabis regulations and company policies.
• Lead staff training and maintain positive team dynamics.
• Balance cash registers and perform standard cash handling duties.

Skills

Cash handling

Leadership

Retail management

Customer service

Communication

Interpersonal skills

Confidentiality

Computer literate

Education

Associate degree (preferred)

Tools

POS system

Job description

• Trulieve offers a Shift Supervisor position in its retail department, focusing on motivating and mentoring team members to create a welcoming dispensary environment and achieve sales goals while ensuring compliance with cannabis laws and company policies.
• The role includes supervisory duties, administrative support, handling customer and employee issues, staff training, cash handling, and maintaining positive team dynamics, requiring strong leadership, communication, and organizational skills.
• Candidates should be at least 21 years old, preferably hold an associate degree, have prior cash handling and management experience, be computer literate, and able to pass background checks and drug screening.
• The job demands physical stamina for moving and lifting up to 50 pounds, flexible scheduling including evenings and weekends, and offers a competitive salary plus comprehensive benefits, with Trulieve emphasizing equal employment opportunity and a drug-free workplace.

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Requisition ID:17648

Remote Work Available:No

Job Title: Shift Supervisor

Department: Retail

Reports To: General Manager

FLSA Status: Regular Non-Exempt

ROLE SUMMARY

As a Shift Supervisor, you will support and partner with the General Manager and Assistant Managers to motivate and mentor retail team members. This will be the most important and primary aspect to your position. You will be inspiring a team of great people committed to creating a welcoming environment and making Trulieve the #1 dispensary. The Retail Shift Supervisor must have good communication and interpersonal skills, strong leadership and motivational skills with high customer service expectations, and strong conflict resolution skills.

KEY DUTIES AND RESPONSIBILITIES

• Supervisory and lead responsibilities in the retail setting to support the General Manager and Assistant Managers.
• Provide management and administrative support to the General Manager and Assistant Managers.
• Lead by example in providing strong customer service and driving sales to meet daily sales goals.
• Working knowledge of retail business operations including management of payroll and controlling expensessuch as shrink and cash shortages.
• Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
• Support and partner with management on all functions of the business
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff
• and retail processes.
• Ability to assist with customer and employee issues, including but not limited to returns, exchanges, complaints,suggestions, and compliments.
• Administrative duties to include working with POS system and reporting.
• Advanced product knowledge, with ability to disseminate to and mentor associate staff members.
• Ability to follow all SOPs in the dispensary environment across all departments.
• Thorough knowledge, and ability to train all state specific SOPs to the staff.
• Balancing cash registers and cash handling duties.
• Support and partner with store management team on employee communication and recognition to promote positiveteam interactions.
• Involved in entire training of new employee process, as well as ongoing training and development of associate staff.
• Create and maintain a positive work environment on the sales floor and amongst all team members by approaching thejob with a positive attitude.
• Participate in ongoing education and professional development opportunities.
• Seek to improve, learn, and progress throughout employment as well as encouraging others on the team to do so.
• Work collectively and respectfully with other team members.
• Additional duties as assigned by management

SKILLS AND QUALIFICATIONS

• Minimum of an associate degree is preferred
• Must be at least 21 years of age
• Must have prior cash handling experience
• Management experience, preferably in retail and/or customer service area is a plus
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Strong attention to detail; time-management, prioritization, and organizational skills
• Must possess the ability to train, develop and evaluate a patient consultant team
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be computer literate
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver’s license and a clear driving record
• Must be able to pass a level comprehensive background record check and drug screening

ADDITIONAL MINIMUM QUALIFICATIONS

Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;

frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);

occasionally required to remain in a seated position.

WORK SCHEDULE

40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer -Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

If you're passionate about plant medicine and excited by our mission, we'd love to hear your perspective on how we can best meet your needs.