Shift Supervisor

CVS Health; Wayland (MA); On-site; USD 23,419 - 35,817; Part time

Benefits offered by this job

Dental & vision benefits

Employee discounts

Job summary

CVS Health in Wayland, MA is seeking a Part-time Shift Supervisor to support the Store Management team and drive store execution while delivering excellent customer service.

When no manager is onsite, you lead the staff, oversee opening/closing, supervise activities, handle customer questions, price merchandise, stock shelves, manage displays, and reset departments following planograms.

Qualifications

• Must be able to work a flexible schedule including early morning, overnight and weekend shifts.
• Strong deductive reasoning, analytical and computer skills required.
• Excellent communication and supervision abilities required.

Responsibilities

• Lead store staff when manager is absent and ensure opening/closing procedures are completed.
• Supervise crew, assign tasks and follow up on activities.
• Address customer questions, problems and complaints and promote customer service.
• Maintain confidentiality of customer/patient information.
• Price merchandise, stock shelves and manage weekly promotional displays.
• Reset departments following planograms (POGs).

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Overtime availability

Urgent issue response

Education

High school diploma or equivalent

Job description

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

$17.00 - $26.00

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.