Shift Supervisor

CVS Health; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings and counseling programs

Paid time off and flexible work schedules

Job summary

A major health services company in Washington, DC seeks a Shift Supervisor to oversee store operations, drive performance, and promote excellent customer service. The role involves leading staff when management is unavailable and ensuring smooth operation during all shifts. We're looking for individuals with strong analytical and communication skills, capable of working a flexible schedule. Benefits include medical plans, a 401(k) plan, and no-cost wellness programs that support employee wellbeing.

Qualifications

• Strong deductive reasoning and analytical skills.
• Ability to communicate effectively with management and staff.
• Flexible schedule for early morning, overnight, and weekend shifts.

Responsibilities

• Support store management in driving execution and performance.
• Lead store staff in the absence of a manager.
• Ensure completion of all opening and closing procedures.
• Assist customers with their questions and promote customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School Diploma Or Equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• Merchandise/Presentation
• Price merchandise

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education: High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $0.00 - $0.00

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.