Shift Supervisor

CVS Health; American Fork (UT); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition assistance

Job summary

A leading retail pharmacy in American Fork, Utah, is seeking a Shift Supervisor to manage store operations, ensure excellent customer service, and lead store staff. This full-time position offers competitive compensation ranging from $17.00 to $26.00 per hour based on experience. The ideal candidate should have strong supervisory and communication skills and be willing to work a flexible schedule including early mornings and weekends. Great benefits are included to support the well-being of employees and their families.

Qualifications

• Ability to work a flexible schedule including some early morning and weekend shifts.
• Experience in retail supervision is preferred.
• Strong ability to manage store operations and staff.

Responsibilities

• Supervise store crew and manage store operations.
• Assist customers with their questions and complaints.
• Ensure store operations run smoothly and execute all procedures.

Skills

Deductive reasoning ability

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Education

High School Diploma or Equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management: Work effectively with store management and store crews, supervise the store’s crew through assigning, directing and following up on all activities, and communicate information both to and from store management and crews.
• Customer Service: Assist customers with their questions, problems and complaints; promote a CVS customer service culture by greeting, offering help, and thanking customers; handle all customer relations issues in accordance with company policy.
• Merchandise & Presentation: Price merchandise; stock shelves; execute displays, signs and inventory of weekly, promotional, and seasonal merchandise; execute the display and maintenance of off‑shelf merchandise; reset departments following POGs.
• Ensure completion of opening and closing procedures and maintain store execution and performance.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or Equivalent Preferred but Not Required.

Anticipated Weekly Hours

35

Time Type

Full time

Pay Range

The typical pay range for this role is $17.00 - $26.00 per hour. This represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/26/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.